Terms

Terms of service.

The terms that apply when you use our website and book care with Vitruvia Clinic. Please read them carefully.

01

Acceptance of terms

By using this website and booking any Vitruvia Clinic service, you agree to these terms. If you do not agree, please do not use the site or submit an intake form.

We may update these terms from time to time. The current version is the one published on this page. Continued use after changes means you accept the updated terms.

02

About our services

Vitruvia Clinic provides telehealth-led consultations, diagnostic coordination, and personalised longevity protocols through a vetted network of EU partner clinics. Services are delivered by licensed physicians and regulated healthcare professionals.

We do not provide emergency care. If you have a medical emergency, call your local emergency services or go to the nearest emergency department immediately.

03

Eligibility

Our services are available to adults over the age of 18 who are resident in the European Union, Norway, Iceland, Switzerland, or the United Kingdom, unless a specific programme states otherwise.

You must provide accurate and complete information during intake. Providing false or misleading health information may result in refusal or discontinuation of services.

04

Booking and payment

Consultations, diagnostics, and programmes are booked through the website or by agreement with our team. Fees are quoted in writing before any charge is made. Treatments are itemised separately from consultations and diagnostics.

Payment terms, cancellation windows, and refund conditions for each programme are provided at the point of booking. Annual concierge memberships require written notice to cancel as described in your programme agreement.

05

Intellectual property

All content on this website, including text, graphics, logos, and images, is owned by or licensed to Vitruvia Clinic B.V. and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use it without permission.

06

Limitation of liability

Information on this website is for general information and not a substitute for personalised medical advice. To the extent permitted by law, Vitruvia Clinic B.V. is not liable for any loss or damage arising from your reliance on website content alone.

Our liability for services provided by clinicians is subject to the applicable professional and legal frameworks of the jurisdiction in which care is delivered.

07

Privacy and data

Your use of the site is also governed by our Privacy & GDPR policy. Please review it to understand how we collect, use, and protect your personal and health data.

08

Governing law

These terms are governed by the laws of the Netherlands, and any dispute will be subject to the exclusive jurisdiction of the Dutch courts, unless mandatory consumer law requires otherwise.

09

Contact

For questions about these terms, contact us using the details on this site.

Questions about these terms

Book a call and we'll walk you through anything that's unclear.