Question 1

How do I book a first consultation?

Accepted Answer

Use the booking form on the site. A concierge coordinator confirms scheduling within one business day and matches you to your nearest EU partner clinic for any required diagnostics.

Question 2

Do I speak to a salesperson before a doctor?

Accepted Answer

No. Your first conversation is with a licensed physician. Coordinators only handle scheduling and logistics.

Question 3

How long does the full onboarding take?

Accepted Answer

From first consultation to written protocol is typically 2 to 3 weeks. Most of that is diagnostic turnaround. Concierge program onboarding is completed within the first 30 days.

Question 4

Can I use Vitruvia Clinic alongside my regular GP?

Accepted Answer

Yes. Your Vitruvia Clinic physician is happy to correspond with your GP directly, and your report can be shared or exported at any time.

Question 5

What's included in the 300+ biomarker panel?

Accepted Answer

Endocrine, metabolic, inflammatory, cardiovascular, renal, hepatic, haematological, and nutrient markers, plus advanced lipid subfractions and hormone metabolites. The exact panel is finalised by your physician after intake.

Question 6

Where are blood draws performed?

Accepted Answer

At your nearest vetted EU partner clinic (42 locations across 27 countries). Mobile phlebotomy is available in most metropolitan areas where needed.

Question 7

How long until results are returned?

Accepted Answer

5 to 7 days for standard bloodwork. Advanced imaging and specialist panels can take up to 14 days.

Question 8

Can I bring recent tests from another clinic?

Accepted Answer

Yes. Upload them during intake. Your physician reviews and only re-orders what's missing or needs to be repeated.

Question 9

Do you prescribe TRT without symptoms and labs?

Accepted Answer

No. Hormone protocols require symptomatic presentation confirmed on repeat labs. Anything less is not clinically defensible.

Question 10

Where are peptides and hormones dispensed from?

Accepted Answer

Exclusively through EU-registered pharmacies with full chain-of-custody. We do not source from unregulated compounders.

Question 11

Are stem cell and exosome therapies actually legal in the EU?

Accepted Answer

Yes, within the frameworks set by EU medical directives and the ATMP regulations of the treating member state. Delivery only happens at partner facilities licensed for those therapies. Your physician confirms candidacy before referral.

Question 12

Can I run more than one protocol in parallel?

Accepted Answer

Yes. This is standard for concierge members. Interactions and load are reviewed by your physician before any protocol is added.

Question 13

Which EU countries can I access telehealth consultations from?

Accepted Answer

All 27 EU member states, plus Norway, Iceland, Switzerland, and the UK for private consultation. Prescribing follows the licensing rules of the treating physician's jurisdiction.

Question 14

What languages are consultations available in?

Accepted Answer

English by default. German, French, Italian, Spanish, and Dutch available on request.

Question 15

What happens if I move country mid-protocol?

Accepted Answer

Your physician team stays the same. We re-route diagnostics and any in-person therapies to a partner clinic in your new country.

Question 16

Do you support in-person consultations?

Accepted Answer

For diagnostics and procedural care, yes, through the partner clinic network. Physician consultations remain telehealth-led to keep your care team continuous across borders.

Question 17

How is Vitruvia Clinic priced?

Accepted Answer

Diagnostics and one-off protocols are priced per programme. The Executive Concierge Program is an annual membership billed yearly or quarterly. Exact pricing is issued in writing after your first consultation.

Question 18

Is any of this reimbursable by EU health insurance?

Accepted Answer

Some diagnostic and physician consultation components may be reimbursable under private supplementary insurance depending on your policy. We issue itemised invoices to support any claim.

Question 19

Can I cancel the concierge programme?

Accepted Answer

Yes, with 60 days' written notice. Any prepaid diagnostic work is completed; unused administrative fees are pro-rated where applicable.

Question 20

Are treatments billed separately from consultations?

Accepted Answer

Yes. Consultations, diagnostics, and any prescribed therapies are itemised so you always see what you're paying for.

Question 21

How is my health data protected under GDPR?

Accepted Answer

All patient data is processed under GDPR as special category health data, encrypted at rest and in transit, stored within the EU, and accessible only to your assigned care team.

Question 22

Who has access to my records?

Accepted Answer

Your named physician, your care coordinator, and any partner clinic clinician actively delivering a scheduled service to you. Access is logged.

Question 23

Can I request deletion of my data?

Accepted Answer

Yes. You can exercise your GDPR erasure rights at any time, subject to the medical record retention obligations of the treating physician's jurisdiction.

Question 24

Do you share data with third parties for marketing?

Accepted Answer

No. Patient data is never used for marketing, advertising, or shared with third parties outside the direct delivery of your care.

Everything patients ask before booking.

Getting Started

Diagnostics & Testing

Treatments

Telehealth & EU Coverage

Pricing & Membership

Privacy & Data (GDPR)

Book a call with a Vitruvia Clinic physician.